
Guest Letter
Congrats to Theo and front desk staff
This month, we’re delighted to share a wonderful letter we received from one of our guests, Kevin Guarnotta. A huge congratulations to Theo Dimin and the Front Desk Staff, led by Lisa Carr, for providing such top-notch service!
Hi,
My family and I just spent the day at the mountain on Tuesday.
I just wanted to call attention to a person - I believe his name was Theo. He was working the eagle zip line, and we then ran into him on the ropes course.
I think he is doing an excellent job - and he had a really good, upbeat attitude. I saw him helping folks that were stuck, as well as keeping people safe - all while keeping a really positive attitude about the ropes course.
My son had a blast - and his positive attitude really helped create a nice atmosphere to tackle the challenges of the ropes course.
We also found the folks working the front desk of the hotel also had a great positive attitude, and I felt they really listened and tried to address any concerns we had. Unfortunately I do not remember their names.
I'm sure we will be back to do more parts of the ropes course - my son really enjoyed them.
Thanks
Kevin Guarnotta.