Cybercriminals are becoming more sophisticated, and many attacks no longer begin with suspicious emails or requests for passwords. Instead, attackers often pose as helpful IT technicians, software support representatives, or trusted contacts in an attempt to gain access to a computer or company information.

These scams can arrive through phone calls, messages, video meetings, chat platforms, or emails. The attacker may sound professional, know details about the organization, and create a believable sense of urgency. They may ask an employee to install software, approve a request, or allow remote access to a device.

What makes these attacks effective is that the request often seems reasonable. The software being installed may look legitimate, and the person making the request may appear knowledgeable and helpful. In many cases, attackers never ask for a password at all. Instead, they rely on trust to gain access.

How to Stay Safe

• Be cautious when someone unexpectedly contacts you about a computer issue.

• Verify the identity of anyone requesting software installation, remote access, or security-related changes.

• Use known contact information to call the person or department back rather than relying on the contact method provided in the message.

• Question requests that create pressure to act immediately.

• Report suspicious communications to IT, even if you are unsure whether they are legitimate.

One Simple Question to Remember

Before taking any action, ask yourself:

"How do I know this person is who they claim to be?"

Taking a few moments to verify a request can prevent a security incident that may affect not only your computer, but the entire organization.

Cybersecurity is everyone's responsibility. When in doubt, slow down, verify, and contact IT through a trusted channel before proceeding.

Protect Yourself On and Off the Job

The tactics discussed in this training aren't limited to the workplace. Scammers regularly target people at home by pretending to be from banks, technology companies, package delivery services, or technical support departments. Even if your position at Jiminy Peak doesn't involve using a computer, these tips can help protect your personal devices, online accounts, and sensitive information. Remember: when something feels urgent or unusual, take a moment to verify before you act.